Contact
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Response within 48 hours
What we help with
Application status
Haven't heard back, or unsure your application went through — email us with the address you applied with.
Login & access
Trouble logging in, a lost access code, or your course window looks wrong.
Course content
A broken video, a missing resource, or a workbook that won't save.
Community
Trouble joining, or a conduct issue — see our Community Guidelines for reporting.
Your data
Requesting a copy or deletion of your data — see Privacy. This never requires messaging Han personally.
Anything else
If it's not listed here, email us anyway. We'll route it to the right person.
Before you write in
- Include the email address your Studio account or application is under.
- Tell us what page or step you were on when something went wrong.
- Never send your password or access code by email — we will never ask for it.
Support is handled by Studio staff. We aim to respond within 48 hours; most requests are resolved faster.